Privacy Policy

This Privacy Policy describes how Punch Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at punchpizza-fresh.rest, place orders through our online platform, interact with our digital services, or otherwise engage with us. Please read this policy carefully before using our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations.

1. About Us

Punch Pizza is a food service business operating in the United States. We provide customers with freshly made pizzas and related food and beverage products through our physical locations and online ordering platform.

For all privacy-related inquiries, you may contact our designated privacy contact at [email protected].

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at punchpizza-fresh.rest
• Customers who place online orders or create accounts on our platform
• Individuals who subscribe to our newsletters, promotional emails, or loyalty programs
• Individuals who contact us via email, telephone, social media, or any other channel
• Participants in surveys, contests, sweepstakes, or promotional activities
• Any person whose personal information we may collect in connection with operating our food business

This policy does not apply to:

• Information collected by third-party websites, applications, or services that may be linked from our website
• Employment-related data collected from job applicants or employees, which is governed by separate internal policies
• Information collected by third-party delivery partners operating under their own privacy frameworks

3. Information We Collect

We collect different categories of personal information depending on how you interact with us. The types of information we collect are described below.

3.1 Information You Provide Directly

When you engage with our services, you may voluntarily provide us with the following types of personal information:

• Identity Information: Your full name, username, or similar identifiers
• Contact Information: Email address, telephone number, mailing address, and delivery address
• Account Credentials: Password or other login credentials when you create an account
• Order Information: Details of products and services you have ordered, including food preferences, customizations, and dietary restrictions you choose to share
• Payment Information: Credit card numbers, debit card numbers, billing address, and other payment details. Note: Full payment card details are processed by our third-party payment processors and are not stored on our servers
• Communications Data: Any messages, feedback, complaints, or correspondence you send us via email, contact forms, or other communication channels
• Survey and Promotional Data: Responses to surveys, questionnaires, or participation data from contests and promotions
• Marketing Preferences: Your preferences for receiving marketing communications from us

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, language settings, and unique device identifiers
• Log Data: IP address, access dates and times, pages viewed, time spent on pages, referring URLs, and exit pages
• Location Data: General geographic location inferred from your IP address (not precise GPS location unless you grant permission)
• Usage Data: Clickstream data, search queries within our site, products viewed, items added to cart, and purchase funnel behavior
• Cookie Data: Information stored in cookies and similar technologies on your browser — see Section 9 for more details
• Performance Data: Website performance metrics, error logs, and crash reports

3.3 Information from Third Parties

We may also receive personal information about you from third-party sources, including:

• Third-Party Delivery Platforms: If you place an order through a third-party food delivery service that partners with us, we may receive your name, contact information, and order details
• Social Media Platforms: If you interact with us on social media or log in using a social media account, we may receive certain profile information as permitted by the platform's privacy settings
• Analytics Providers: Aggregated or anonymized data about website traffic and user behavior from analytics service providers
• Payment Processors: Transaction confirmation and fraud prevention signals from payment processing partners
• Publicly Available Sources: Information that is publicly accessible, such as business directories or public social media profiles

3.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, driver's license numbers, financial account login credentials, precise geolocation, racial or ethnic origin, religious beliefs, health information, or biometric data. If you voluntarily disclose dietary restrictions or food allergy information for the purpose of fulfilling your order, we treat such information with heightened care and use it solely to provide the requested service.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Creating and managing your customer account
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and status updates
• Addressing dietary restrictions and food customizations as requested
• Providing customer support and resolving complaints or disputes

4.2 Business Operations and Improvement

• Analyzing website usage, traffic patterns, and customer behavior to improve our services
• Conducting internal research to enhance our menu offerings and customer experience
• Monitoring and improving website performance and functionality
• Detecting, investigating, and preventing fraudulent, harmful, or unauthorized activity
• Enforcing our Terms of Service and other applicable policies
• Managing our loyalty or rewards programs

4.3 Marketing and Communications

• Sending you promotional offers, discounts, newsletters, and marketing communications, where you have consented or where we have a legitimate interest
• Personalizing your experience on our website and showing you relevant products and promotions
• Conducting surveys and collecting feedback about our products and services
• Notifying you about changes to our menu, services, policies, or terms
• Running advertising campaigns on third-party platforms using anonymized or hashed identifiers

4.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from law enforcement or regulatory authorities
• Protecting the legal rights, property, or safety of Punch Pizza, our customers, employees, and the public
• Exercising or defending legal claims

5. Sharing Your Information with Third Parties

We do not sell your personal information. We may, however, share your information with certain third parties under the circumstances described below.

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements and restrictions on further use. These include:

• Payment Processors: To securely process transactions
• Delivery and Logistics Partners: To fulfill delivery orders
• Cloud Hosting Providers: To store and manage our data and systems
• Email and Marketing Platforms: To send communications and manage marketing campaigns
• Analytics Providers: Such as Google Analytics, to understand website usage
• Customer Support Platforms: To manage and respond to customer inquiries
• Fraud Detection and Security Services: To protect against unauthorized activity

5.2 Business Transfers

In the event of a merger, acquisition, asset sale, restructuring, or any other corporate transaction involving Punch Pizza, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such transfer and the privacy policy that will govern your information going forward.

5.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the safety, rights, or property of Punch Pizza, our customers, or others
• Detect, prevent, or address fraud, security, or technical issues

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytical, or marketing purposes. Such data is not considered personal information under applicable law.

5.5 Advertising Partners

We may share hashed or anonymized identifiers (such as hashed email addresses) with advertising platforms such as Google, Facebook/Meta, or similar services for the purpose of delivering targeted advertisements. These partners are prohibited from using your information for any purpose other than serving ads on our behalf.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Implement

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions
• Secure Payment Processing: We use PCI-DSS-compliant third-party payment processors and do not store full payment card numbers on our servers
• Regular Security Audits: We conduct periodic reviews of our data practices and security infrastructure
• Employee Training: Our staff members are trained on data privacy and security protocols
• Incident Response Plans: We maintain procedures to respond to data security incidents in a timely manner

6.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on where you reside, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

7.1 Rights for All Users

• Right to Know/Access: You may request information about the categories and specific pieces of personal information we have collected about you
• Right to Correction: You may request that we correct inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete personal information we hold about you, subject to certain legal exceptions
• Right to Opt-Out of Marketing: You may unsubscribe from marketing emails at any time using the "unsubscribe" link in our emails or by contacting us directly
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at:

• Email: [email protected]
• Website: punchpizza-fresh.rest

We will respond to your request within 45 days of receipt. If we need additional time, we will notify you within the initial 45-day period and may extend our response by an additional 45 days for a total of 90 days. We may need to verify your identity before processing your request. Verification may require you to provide information that matches what we have on file for you.

You may also designate an authorized agent to make a request on your behalf. Authorized agents must provide written authorization or a valid power of attorney, and we may still contact you directly to verify your identity.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are outlined below:

After the applicable retention period expires, we securely delete or anonymize your personal information. In some cases, we may retain anonymized or aggregated data indefinitely for statistical purposes, as such data cannot be used to identify you.

9. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., shopping cart, user login). These cannot be disabled.
• Performance/Analytics Cookies: Collect information about how visitors use our website to help us improve it (e.g., Google Analytics)
• Functional Cookies: Remember your preferences such as language, location, or login details to provide enhanced functionality
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our ad campaigns

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may impact the functionality of our website.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out
• Google Analytics Opt-Out: Google Analytics Opt-Out Browser Add-On

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, available on our website at punchpizza-fresh.rest.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13. If you are under 13 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and all applicable federal and state laws governing the privacy of minors.

11. International Data Transfers

Punch Pizza is a United States-based business, and your personal information is primarily stored and processed in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Data protection laws in the United States may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

We take appropriate measures to ensure that international transfers of personal data are handled in compliance with applicable laws, including through the use of contractual safeguards where required.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated by Punch Pizza. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly encourage you to review the privacy policy of every website you visit. The fact that we link to a website does not constitute an endorsement of that website, its content, or its privacy practices.

13. Do Not Track (DNT) Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Currently, there is no industry-wide standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. We will continue to monitor developments in this area and update our practices accordingly.

However, you can control tracking through the cookie management tools described in Section 9 of this policy.

14. Marketing Communications and Opt-Out

We may send you marketing emails, promotional offers, newsletters, and updates about our menu items, special deals, and new services. We will only send such communications if you have given us your consent or if we have a legitimate interest in doing so based on your existing relationship with us.

14.1 How to Opt Out

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send you
• Contacting us at [email protected] with your request
• Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders, account activity, or important service announcements. These transactional communications are necessary for providing you with our services and cannot be opted out of while you maintain an account with us.

15. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the relevant regulatory authority.

15.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which enforces the CCPA/CPRA:

• California Privacy Protection Agency
  2101 Arena Blvd., Sacramento, CA 95834
  Website: cppa.ca.gov

15.2 For All U.S. Residents

You may also file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive practices:

• Federal Trade Commission
  600 Pennsylvania Avenue NW, Washington, DC 20580
  Website: ftc.gov
  Consumer Hotline: 1-877-382-4357

We encourage you to contact us first at [email protected] before filing a complaint with a regulatory authority. We are committed to resolving privacy concerns directly and in a timely manner.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the ways in which we collect and use personal information. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at punchpizza-fresh.rest
• Where required by law, notify you via email or a prominent notice on our website

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, please discontinue use of our services and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below:

This Privacy Policy was last updated on June 12, 2026, and is effective as of that date. All rights reserved. Punch Pizza — punchpizza-fresh.rest